AbakusLink is a veteran in the customer care industry. We’ve been building successful e-commerce solutions since 2005, the early days of online shopping. The last 15 years taught us how to adapt to the ever-changing e-commerce landscape.
Today we are in the Age of the Customer where Customers are vastly more informed, with more digital channels of access and communication than ever before. In the last five years, consumer demands on brands have outgrown the ability of most enterprises to meet them.
While these changes have emerged from the convergence of connectivity, information and automation technologies, the fundamental needs of the customers have not changed. They need the answers delivered with speed, empathy, and precision.
Abakus Link is your company’s voice that reflects your company’s values. It is selflessly motivated to provide thoughtful, consistent communication and always acts with close attention, no matter how minor the request. Abakus Link Representative’s main function is to provide unparalleled customer service to customers across all your company’s revenue channels.